Juliet Shavit and Itron to Co-Host Webinar on Customer Engagement at the Grid Edge
The webinar will take place on November 19 at 11am ET.
October 9, 2024 - SmartMark CEO Juliet Shavit will join Luke Scheidler and Nick Tumilowicz of Itron for a November 19 webinar titled “Engaging Your Customers at the Grid Edge: Making it Easy for Customers to Participate, Save Money and Protect the Grid.”
The webinar - tailored to utilities across the country - will cover how to develop a customer engagement and services roadmap and better leverage grid investments to improve customer satisfaction.
Topics the panelists will discuss include delivering AMI Education (from meter deployment to program enrollment), developing a cohesive customer communications strategy, designing an effective DERMS program that serves both your customer and your grid with quantifiable results and continuous improvement, utilizing distributed intelligence to enhance the customer experience, and leveraging seamless data access and Itron's partner ecosystem to maximize customer-facing benefits and program enrollment.
Shavit, a leading expert on grid-edge, will bring her experience advising industry stakeholders - utilities, policy makers, and consumer advocates - on the importance of consumer engagement. She also brings real, tangible experience developing strategies and messaging around the benefits of AMI for consumers.