Privacy Policy

PECO Smart Things IoT App

Effective Date: October 24 2024

SmartMark Communications and PECO Energy Company ("PECO", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the PECO Smart Things IoT App ("App"). By using the App, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use the App:

  • Account Information: When you register for the App, we may collect personal details such as your name, email address, account ID, and contact information.
  • Login Credentials: You may be required to provide login credentials (e.g., username and password) to access your account.
  • Connected Devices: We collect data about the smart devices you connect to the App, such as device names, types, settings, and usage history.
  • Device Interactions: We monitor and record how you interact with connected devices, including on/off status, schedule settings, and specific commands or functions you use.
  • App Usage Data: We collect information about your use of the App, including actions taken within the app, frequency of use, and error reports.
  • Log Data: We collect log information such as IP addresses, device types, browser types, and operating system information when you use the App.
  • Location Information (if enabled): The App may collect and use location data from your device to provide location-based services (e.g., automation based on your home location). You can control whether to allow location access via your device settings.

2. How We Use the Information

We use the information collected from the App for the following purposes:

  • To Operate the App: We use your information to provide the core functionality of the App, such as connecting and controlling your smart home devices.
  • To Improve Performance: We use usage and performance data to enhance the App's features, troubleshoot technical issues, and improve user experience.
  • To Communicate with You: We may use your contact information to send you important notices related to the App, such as updates, security alerts, and customer support responses.
  • To Personalize Your Experience: We may use your usage data to tailor the App's features and suggestions based on your preferences and usage patterns.
  • For Security and Fraud Prevention: We use your information to protect against unauthorized access, detect security threats, and maintain the integrity of our services.

3. Sharing Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with trusted service providers who assist us in operating the App, performing data analysis, or providing customer support. These providers are bound by confidentiality agreements and may only use your information for purposes related to the App.
  • With Third-Party Device Providers: If you connect third-party smart devices to the App, we may share device-related information with the providers of those devices to ensure functionality.
  • With Law Enforcement or Legal Obligations: We may disclose your information if required by law, to protect our legal rights, or to respond to lawful requests from public authorities, including to meet national security or law enforcement requirements.

4. Your Choices and Controls

You have the following controls over your information:

  • Account Settings: You can access and update your account information through the App's settings at any time.
  • Device Permissions: You can control what data the App can access by managing the permissions on your device (e.g., location services).
  • Opt-Out of Communications: You can opt out of non-essential communications by following the unsubscribe instructions in our emails or contacting us directly.

5. Data Security

We are committed to protecting your information. We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, or disclosure of your personal information. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements. Once no longer needed, your information will be deleted or anonymized.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will notify you through the App or other communication channels. Your continued use of the App after such changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your information, please contact us at:

SmartMark Communications, LLC
zack@smartmarkusa.com
Philadelphia, PA

Thank you for using the PECO Smart Things IoT App. Your privacy is our priority.